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At FARMODI\u00c9TICA S.A. <\/strong> We understand that the use of your personal data requires your trust. The confidentiality and integrity of your personal data is one of our main concerns. We are subject to the highest privacy standards and will only use your personal data for clearly identified purposes and in accordance with your data protection rights.<\/p>\n <\/p>\n All personal information collected will be used to help you make your visit to our site as productive and enjoyable as possible.<\/p>\n <\/p>\n Our Privacy Policy, as well as the collection, processing or transmission of User Data, are governed by the provisions of Regulation (EU) 2016\/679, of the European Parliament and of the Council, of 27 April 2016 and by the laws and regulations applicable in Portugal.<\/p>\n <\/p>\n Access to our website and the provision of your personal data implies knowledge and acceptance of this Privacy Policy. It is also advisable to read the \"Cookies Policy\"<\/strong>, which we provide at the same address;<\/p>\n <\/p>\n The possible provision of links to websites external to our company does not imply any assumption of responsibility for such websites and their content, and therefore this Privacy Policy does not apply to them.<\/p>\n \u00a0<\/strong><\/p>\n <\/p>\n <\/p>\n FARMODI\u00c9TICA S.A. <\/strong> operates through several brands offering products and specialized services for different distribution channels, including pharmacies, over-the-counter medicine outlets, health food stores, specialized clinics, and international markets via pharmaceutical distributors.<\/p>\n <\/p>\n FARMODI\u00c9TICA S.A. <\/strong> operates through several brands offering products and specialized services for different distribution channels, including pharmacies, over-the-counter medicine outlets, health food stores, specialized clinics, and international markets via pharmaceutical distributors.\n FARMODI\u00c9TICA S.A. <\/strong> (hereinafter referred to as the \"Entity\", \"Farmodi\u00e9tica\", \"we\", \"us\") legal person number 501 489 436, operates through the distribution of food supplements, healthy foods, medical devices, cosmetics, human-use medicines, and ACCs and PUVs in the animal health sector. It also provides nutrition services in clinics and nutrition specialized in weight loss through accredited health professionals and is the owner of the 3 Phases Method.<\/p>\n <\/p>\n It is also in charge of the second level of support to customers\/partners (clinics, dietetic stores, pharmacies \u2013 hereinafter referred to as 'PARTNERS') and end customers, to clarify doubts and technical opinions regarding its products and manages the institutional website farmodietica.com\/pt, as well as all the websites of the main brands owned, namely: Absorvit (.absorvit.com); EasySlim (.dietaeasyslim.com); Advancis (.advancispharma.com); Miss Organic (.missorganic.pt); Diviten; Lucidus; Biotr\u00eas Diet (.dietabiotres.pt); Dieta3Passos (.dieta3passos.com) and any trademarks owned by FARMODI\u00c9TICA S.A. <\/strong><\/p>\n <\/p>\n Farmodi\u00e9tica's PARTNERS provide services to their customers, as well as after-sales service, including the first level of support for technical issues. Without prejudice to the fact that they develop their activity using the FARMODI\u00c9TICA S.A. <\/strong>brand (under a contract for the commercialization of products\/brands and the provision of nutrition services associated with them), the PARTNERS are autonomous entities and are not legally integrated into FARMODI\u00c9TICA S.A. <\/strong> All references to FARMODI\u00c9TICA S.A. <\/strong> contained in this Privacy Policy include only FARMODI\u00c9TICA S.A. <\/strong>. (and the brands it represents) and not the Authorized PARTNERS.<\/p>\n <\/p>\n <\/p>\n <\/p>\n FARMODI\u00c9TICA S.A.<\/strong> is responsible for the processing of the personal data it collects through (i) the website farmodietica.com (ii) the websites of its brands (iii) within the scope of the after-sales support service with its customers and PARTNERS (including clarification of doubts and technical opinions) (iv) the services provided, including but not limited to the nutrition and weight control service, supported by online platforms for scheduling appointments with our partners (v) online store platform for the sale of supplements and food products (vi) as well as by data collected at events, conferences or street actions with a view to the dissemination and promotion of services and products, with their prior consent.<\/p>\n <\/p>\n PARTNERS are responsible for the processing of personal data that have been provided to them directly by customers, within the scope of their activities.<\/p>\n <\/p>\n Although this Privacy Policy describes the use of your personal data by Authorized Partners, they may collect your data separately and have their own privacy policies, which determine how they will use it. It is therefore important that you are aware of the privacy policies of the respective Partner and should tell them directly about any question regarding the use of your personal data.<\/p>\n <\/p>\n <\/p>\n <\/p>\n In this Privacy Policy, the term \"Personal Data\" means the set of information that relates to you and that allows us to identify you, directly or indirectly. Your personal data will be collected and processed by FARMODI\u00c9TICA S.A. <\/strong>, in the following situations:<\/p>\n <\/p>\n <\/p>\n <\/p>\n Access to and browsing of the website does not necessarily imply the provision of personal data. However, there are certain features on the website that require the provision of personal data, for example:<\/p>\n \u00a0<\/em><\/td>\n Some of these activities have additional rules about the use and disclosure of your Personal Information. We suggest that you read the Regulations of each activity carefully.<\/td>\n<\/tr>\n <\/td>\n<\/tr>\n Caso a participa\u00e7\u00e3o n\u00e3o seja an\u00f3nima ser\u00e3o recolhidos dados os dados de contacto e identifica\u00e7\u00e3o disponibilizados pelo denunciante.<\/em><\/td>\n If you have given us your consent to the further use of your data, it may be used in accordance with the scope described in the respective declaration of consent.<\/p>\n <\/p>\n We will process your personal data to the extent necessary to comply with these obligations as well as to comply with legal obligations. In addition, we will process your personal data to the extent necessary for the management of legal and\/or legal claims.<\/p>\n <\/p>\n FARMODI\u00c9TICA S.A. <\/strong> assumes that the data collected has been entered and\/or shared by the respective holder and its use has been authorized by him, being true and accurate and the holder being over 16 years old.<\/p>\n <\/p>\n <\/p>\n <\/p>\n Under the terms provided for by law, the User is guaranteed, at all times, the exercise of the Rights provided for in Regulation (EU) 2016\/679 (GDPR), subject to the conditions provided for by law. These rights are as follows:<\/p>\n <\/p>\n <\/p>\n <\/p>\n You can exercise these rights by requesting the following e-mails<\/strong>: dados@Farmodietica.com<\/a><\/p>\n Your requests will be treated with special care so that we can ensure that your rights are enforced. You may be asked to provide proof of your identity in order to ensure that the sharing of personal data is only done with the data subject.<\/p>\n <\/p>\n You should be aware that in certain cases (for example, due to legal requirements, resolving disputes, preventing fraud, for our legitimate interests and enforcing our agreements) your request may not be satisfied immediately.<\/p>\n <\/p>\n In any case, you will be informed of the measures taken in this regard within one month from the time the request is made.<\/p>\n <\/p>\n <\/p>\n <\/p>\n On this website, cookies may be used to ensure an appropriate user experience. A cookie is a small, sometimes encrypted, text file that stores Internet settings. It's downloaded the first time you visit a website. Some cookies expire when the browser is closed, so they are deleted when you leave the session. Others remain on your device and allow us, or our partners, to identify your browser on your next visit to our website.<\/p>\n <\/p>\n You can delete cookies at any time or automatically set their blocking through your browser. However, disabling cookies may prevent some services from working properly, affecting, partially or totally, navigation on the website.<\/p>\n <\/p>\n For more detailed information on how we use cookies, please see our Cookie Policy. Politica de Cookies<\/a>.<\/p>\n <\/p>\n <\/p>\n <\/p>\n We may use service providers to process your personal data, which may be located in countries outside the EEA, for the purposes described in this Privacy Policy. If this happens, we ensure that your personal data that is exported outside the EEA will be processed in accordance with appropriate security measures, in compliance with the applicable legal provisions, namely regarding the determination of the adequacy of such country with regard to data protection and the requirements applicable to such transfers.<\/p>\n <\/p>\n You may need to share your personal data in the following situations:<\/p>\n <\/p>\n <\/p>\n Your Personal Data will be kept for the period of time necessary for the purposes for which it was collected or for the period of time necessary to comply with the obligations arising from the legislation or European laws and regulations, to which FARMODI\u00c9TICA S.A. <\/strong> must respond. Once the defined maximum storage period has been reached, your personal data will be anonymized or destroyed\/deleted in a secure manner. The period for which your data will be stored will depend on the purposes for which we process it, as explained below:<\/p>\n If you are our customer and you have given us your consent to the processing of your personal data for the purpose of communicating services, events and FARMODI\u00c9TICA S.A. <\/strong> news, this data will be kept until the consent is revoked by you, and it will be automatically deleted 5 years after the last interaction.<\/td>\n<\/tr>\n When the complaint relates to matters related to Money Laundering and Terrorist Financing, the retention period of the communications made and the reports to which they give rise will be ensured for a period of seven years. The Occurrencies Policy completes this information.<\/td>\n<\/tr>\n <\/td>\n<\/tr>\n Data retention periods may be changed due to our legitimate interest (e.g. to ensure data security, prevent misuse or non-legitimate\/criminal use).<\/p>\n <\/p>\n <\/p>\n <\/p>\n We have taken appropriate steps to ensure that the data provided to us is adequately protected. To this end, we have adopted various technical and organizational security measures in order to protect personal data against its loss, dissemination, alteration, unauthorized processing or access, as well as against any other form of unlawful processing, including but not limited to encryption of data in circulation and the website, access control, segregation of rights, internal auditing, network security administration, and backups.<\/p>\n <\/p>\n <\/p>\n <\/p>\n We may change this Privacy Policy from time to time to reflect legal changes and\/or business practices. We recommend that you check this Policy for possible changes each time you visit our website.<\/p>\n <\/p>\n <\/p>\n <\/p>\n If you have any questions, questions or suggestions about this Privacy Policy, please contact FARMODI\u00c9TICA S.A. <\/strong> or the Data Protection Officer:<\/p>\n2. General Information<\/h3>\n
3. Who is responsible for your personal data<\/strong><\/h3>\n
4. Collection and Purposes of Processing of Personal Data<\/strong><\/h3>\n
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Website<\/strong><\/h4>\n<\/li>\n<\/ul>\n
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\n Action | Functionality<\/strong><\/span><\/em><\/td>\n Collected Data<\/strong><\/span><\/em><\/td>\n Purposes<\/strong><\/span><\/em><\/td>\n<\/tr>\n \n To respond to a request\/question\/suggestion submitted via the website or through one of the contacts provided<\/strong><\/td>\n Name, e-mail, telephone contact and the subject of your request.<\/em><\/td>\n This data is essential in order to process your request and provide you with a response. During the presentation of your request\/question\/suggestion, you may spontaneously provide other personal data that we did not request.<\/td>\n<\/tr>\n \n Response to an application for open positions \/ Careers<\/strong><\/td>\n Name, phone number, email, Curriculum Vitae (CV), Linkedin URL (if applicable), areas of interest and documents provided by the candidate.<\/em><\/td>\n The personal data collected will be processed to analyze your application. By submitting your data, you agree and declare that it is true and correct. Reading the Selection and Recruitment Policy completes this information.<\/td>\n<\/tr>\n \n Subscription to the FARMODI\u00c9TICA S.A. <\/strong> newsletter and communications<\/strong><\/td>\n Name, email<\/em><\/td>\n Sending the newsletter and communications regarding events, seminars, trainings and other information related to our services and products.<\/td>\n<\/tr>\n \n Optimization and improvement of the website and\/or online services<\/strong><\/td>\n IP address currently used by your device, date and time, the type of browser and operating system of your device, the pages accessed <\/em><\/td>\n This data is collected for the purpose of optimizing and improving our website as well as our online services. These are only collected and stored if you provide it to us on your own, for example as part of a registration, when you apply for an open position or send us an online contact message. The Cookie Policy completes this information.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
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In addition to the website, personal data may be collected and processed in the following situations:<\/strong><\/h4>\n<\/li>\n<\/ul>\n
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\n Action | Functionality<\/strong><\/em><\/span><\/td>\n Collected Data<\/strong><\/em><\/span><\/td>\n Purposes<\/strong><\/em><\/span><\/td>\n<\/tr>\n \n When you contact us directly for information about our products, booking services, enquiries and\/or other questions<\/strong><\/td>\n Name, telephone number, e-mail address and the subject of your request<\/em><\/td>\n This data is essential in order to process your request and provide you with a response. During the submission of your request\/question\/suggestion, you may spontaneously provide other personal data.<\/td>\n<\/tr>\n \n To manage services as a customer<\/strong><\/strong><\/td>\n Name, contact number, e-mail, customer number, requested service, VAT number. <\/em><\/p>\n This data will be used to identify you as a customer, and to manage the services you have contracted with us, including (i) issuing invoices; (ii) interaction with customer service (managing your requests and complaints); (iii) sending an SMS confirming appointments and\/or rescheduling a new appointment service (in case of no-show at the scheduled appointment); (iv) conducting opinion studies\/satisfaction of the services provided; and (v) technical opinions and scientific advice, provided by the team of Pharmacists \/ Doctors regarding medical products or prescriptions (upon request of the client).<\/td>\n<\/tr>\n \n To develop and manage Nutrition Plans (for clients who follow the 3Phase Method - nutrition consultations)<\/strong><\/td>\n In this case, in addition to identification data, the following categories of data may be requested and processed: (i) Personal Characteristics Data: Gender, Age, Date of Birth, Physical or Anthropometric Characteristics; (ii) Professional and Social Data: Profession, Lifestyle and Consumption Habits; (iii) Health and Consultation Data: Anamnesis, nutritional assessment, meal plan and prescription of food and supplements, results of auxiliary diagnostic tests and clinical evaluations (incl. BMI analysis), including, where applicable, audio recordings of nutrition consultations, subject to the data subject\u2019s prior explicit consent.<\/td>\n This data is essential to (i) develop your nutrition plan according to the needs, which are identified by our team during your nutrition consultations (ii) to manage your consultations; (iii) as well as for quality control and clinical supervision purposes (iv) or for Analysis and scientific research \u2013 analysis of the therapeutic efficacy of the 3Phases Method and possible presentation and dissemination of results at conferences and\/or colloquia of the specialty (the data used for this purpose are aggregated and pseudonymised, and it is not possible to identify the holders, and the scientific studies are carried out by an internal team of FARMODI\u00c9TICA S.A. <\/strong>).<\/td>\n<\/tr>\n \n When you contact us via social media <\/strong><\/td>\n Information regarding connection data (IP address, cookies, logs or other tracking technologies); Contact details.<\/em><\/td>\n This data is essential in order to process your request and provide you with a response. Access to social networks is dependent on your subscription to a page and acceptance of the privacy policies of the service provider.<\/td>\n<\/tr>\n \n When you participate in one of our Marketing campaigns or one of our competitions, sweepstakes, or commercial and communication events<\/strong><\/td>\n Name, phone contact, email<\/em><\/td>\n This data will be used to send you our marketing communications, invitations, information about service news and other communications that we think may be of interest to you, based on your prior consent.<\/p>\n \n When you register on our brands' websites to create your user login or to make online purchases or when you register on online platforms to book a nutrition appointment<\/strong><\/td>\n The data collected will only be necessary for the requested service: (i) appointment scheduling \u2013 name, telephone contact, e-mail, desired location, day and time (ii) creation of login \u2013 customer number, email (iii) online purchases \u2013 username, email, payment method, delivery address, information about the products or service purchased.<\/td>\n The data collected will be used to provide the service you requested, whether it is the confirmation of an appointment, the shipment of the products purchased or the availability of your treatment plan in your user area. You can cancel your registered user account by contacting us via Customer Support.<\/td>\n<\/tr>\n \n Recording of meetings, training sessions or technical sessions with employees, collaborators and partners<\/strong><\/td>\n Image and audio recordings, participation data (name, role, and interaction during sessions)<\/td>\n No \u00e2mbito da utiliza\u00e7\u00e3o destas plataformas, poder\u00e3o ser tratados dados pessoais estritamente necess\u00e1rios \u00e0 gest\u00e3o de acessos, participa\u00e7\u00e3o em forma\u00e7\u00f5es, avalia\u00e7\u00e3o das a\u00e7\u00f5es formativas e seguran\u00e7a dos sistemas<\/strong>Ensuring quality, training, knowledge sharing, technical validation, and internal control processes. Access to these platforms is restricted to users who have been previously identified, registered and authenticated, and access is managed and controlled by Farmodi\u00e9tica, with the support of its Information Technology team.<\/p>\n \n Reporting of Irregularities and Complaints (whistleblowing) <\/strong><\/td>\n Se a participa\u00e7\u00e3o for an\u00f3nima n\u00e3o ser\u00e3o recolhidos dados pessoais<\/strong>, \u00e9 apenas registada a classifica\u00e7\u00e3o do tipo de irregularidade, dia, hora, e o descritivo da irregularidade.\u00a0 <\/em><\/p>\n If you submit a complaint under the terms of Law No. 93\/2001 of 20 December (Establishes the general regime for the protection of whistleblowers, transposing Directive (EU) 2019\/1937 of the European Parliament and of the Council - Whistleblower), through the channels made available including through the link Whistleblowing (Complaints) channel<\/td>\n<\/tr>\n \n If your data is sent to us by our partners, nutritionists or third parties, to the extent that the requirements in this regard provided for in the data protection legislation have been met<\/strong><\/td>\n This data is used in the context of our legitimate interests in order to develop the business.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n5. The Rights of the Holder<\/h3>\n
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6. Cookies Policy<\/h3>\n
7. Data Sharing<\/h3>\n
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\n Partner \/ entities<\/strong><\/em><\/span><\/td>\n Purpose of the sharing<\/strong><\/em><\/span><\/td>\n<\/tr>\n \n Supervisory authorities and\/or public or government authorities<\/strong><\/strong><\/td>\n Compliance with legal obligations and\/or court orders, in particular under the legal duties to collaborate with public institutions and authorities, including deliberation by the National Data Protection Commission or other competent supervisory authority.<\/td>\n<\/tr>\n \n Subcontracted entities that provide services within the scope of the services provided for in this Privacy Policy<\/td>\n Under the terms of the contracts entered into with them, including but not limited to subcontractors and\/or service providers related to nutrition, marketing and advertising, fraud detection and prevention entities; technology service providers.<\/td>\n<\/tr>\n \n Compliance with a legal obligation\/court order (where applicable)<\/strong> <\/strong>(quando aplic\u00e1vel)<\/td>\n To comply with a legal obligation.<\/td>\n<\/tr>\n \n Authorized and contractually bound partners with us<\/strong><\/strong><\/td>\n For the fulfilment of the purposes described in this Policy and\/or contractual fulfilment (under the terms of the contracts and\/or partnership agreements entered into with them).<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n8. Personal Data Retention Period<\/h3>\n
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\n Purpose<\/strong><\/span><\/em><\/td>\n Retention Period<\/strong><\/span><\/em><\/td>\n<\/tr>\n \n To manage services as a customer<\/strong><\/strong><\/td>\n The data will be kept for as long as you are an active customer. When you cease to be a customer, the data will be securely deleted 5 years after the last interaction.<\/td>\n<\/tr>\n \n Transaction management<\/strong><\/strong><\/td>\n Transaction data will be kept for a period of 10 years for legal compliance.<\/td>\n<\/tr>\n \n Health Data Management, Consultation & Technical Opinions<\/strong><\/strong><\/td>\n Health Data Management, Consultation & Technical Opinions\tThe data will be kept in accordance with Applicable Law and for a minimum of 10 years.<\/td>\n<\/tr>\n \n Open Position Applications \/ Careers<\/strong><\/strong><\/td>\n Data relating to applications will be kept for 2 years. The personal data of candidates who are not suitable for the post are deleted after selection of candidates; Data related to selection and recruitment processes are kept for 5 years to comply with legal obligations. Consultation of the Selection and Recruitment Policy completes this information.<\/td>\n<\/tr>\n \n Marketing \/ Pharmaceutical Communications<\/strong><\/td>\n We will process your data until you unsubscribe from the newsletter.<\/p>\n \n Customer Support<\/strong> <\/strong><\/td>\n We will process your data for as long as necessary to comply with your request and\/or to comply with the retention periods imposed by legal obligation to which we have to respond.<\/td>\n<\/tr>\n \n Website optimization and improvement<\/strong> <\/strong><\/td>\n Website optimization and improvement \tThe personal data provided through our website will only be stored until the purpose for which it was processed is fulfilled. Our Cookie Policy completes this information.<\/td>\n<\/tr>\n \n Management of your registration as a user of the Platform(s)<\/strong><\/strong><\/td>\n We will process your data for as long as you remain a registered user\/customer (i.e. until you decide to cancel your registration\/customer file).<\/td>\n<\/tr>\n \n Reporting of Irregularities and Whistleblowing<\/strong><\/strong><\/td>\n All data related to occurrences will be kept for the purposes of compliance with the applicable legislation, at least for a period of five years.<\/p>\n \n Audio recordings of consultations and sessions<\/strong><\/strong><\/td>\n Recordings, when carried out, will be retained for a maximum period of 180 days and deleted thereafter, unless their conservation is required for incident analysis, complaint handling or compliance with legal obligations.<\/p>\n \n Compliance with Legal Obligations<\/strong><\/strong><\/td>\n In this case, the data will be kept for the minimum mandatory period required by the Portuguese State or the European Union.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n9. How we keep your personal data secure<\/h3>\n
10. Updates to this Privacy Policy<\/h3>\n
11. Contacts of FARMODI\u00c9TICA S.A. <\/strong> and the Data Protection Officer<\/h3>\n